GENERAL INFORMATION
VANEM was established in 2004, selling SR parts from Sydney, Australia. We supply high quality custom, repair and replacement products for a range of motorcycles as well as related accessories. This website is operated by VANEM. Throughout the site, the terms “we”, “us” and “our” refer to VANEM. These terms and conditions apply to the VANEM website (vanem.com.au). Our store is powered by Big Commerce – an online e-commerce platform that allows us to sell our parts and services to you.
VANEM offers this website, including all information, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”, Terms of Use"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or products which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Your credit card information is managed by a secure payment gateway (PayPal or other options that you may choose for payment). Credit card information is encrypted during transfer over networks.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or country of residence. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. This may also include but not be limited to to text, interface, graphics, vector graphics, original photography, videos, audio files, trademarks, logos, design, coding, or any other content found here within.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
CONFIDENTIALLY:
Confidential use of this website cannot be guaranteed. Although this site is a secure site, we will not be responsible for any issues or harm that you or any person may suffer because of a breach of confidentiality in respect to your use of this site.
WEBSITE LINKS:
This website may contain links to third party sites which are not associated with VANEM or this website. If you click a link to leave the VANEM site and go to a third-party website, our privacy policy and terms and conditions are no longer enforced. It is the visitor's responsibility to check the third-party website's policies. We make no representation or warranty as to the accuracy, integrity, completeness or authenticity of the information or opinions contained in any such linked website. Links to other websites shall not in any manner be an endorsement by us of that website, or of the products or services offered or described at third party sites. Furthermore, links may lead to sites that could contain offensive or misleading content or which may contain dangerous computer viruses. You assume, and we hereby disclaim, all responsibility for any of the content on any third-party site or for any damage sustained by users of these sites.
SECURITY:
To purchase goods or use some parts of this website you may be required to have an account and password. You are responsible for the confidentiality of your password and account information at all times and are fully responsible for all conduct carried out under this password and account. We are not liable for losses of personal and or confidential details or for any damages arising from your failure to comply with these terms. You agree to promptly report any unauthorised use of your password to us as soon as possible. If we suspect any unauthorised use, your account can be cancelled or suspended at any time without notice or warning.
ORDERING PRODUCTS:
When you place an order with VANEM you have made an offer to purchase the product that you have chosen. Once we issue a tax invoice to you (the purchaser) we have accepted your offer. Both the offer and acceptance are based on these terms and conditions. We will issue you with an invoice number after we have received your offer to purchase. If you have questions or concerns, discuss with us prior to the final ordering / invoicing process being completed.
Please always check details carefully when ordering. This includes notes for availability of a product on the detail pages. Some products advertised in our online store are pending in-store or supplier availability, whilst we endeavor to keep the stock levels as accurate as possible, and keep as many items in stock as possible, we cannot always guarantee availability at all times as we sell through various channels. Products not currently in stock need to be ordered in from our suppliers (pending availability at the time of ordering). This can take 1-90 business days from date of order.
If for any reason we cannot process, accept, or fulfil your order after payment is received, we will contact you by email or telephone in a timely manner to determine your requirements for the reimbursement of money paid. At this time, we may offer or update an ETA for the products ordered if the product is already in transit from the vendor. At no time will VANEM be held liable for loss of business or costs under any circumstances due to products being out of stock, delayed, unavailable, sold out, discontinued or cancelled at the time of ordering for any reason.
PRICING:
Prices on the website are quoted in AUD (Australian dollars). You may also be able to switch the currency
- Prices for sales locally (within Australia) include GST.
- Prices for customers outside of Australia exclude GST (NO GST is charged).
For international customer, to obtain an accurate currency conversion we recommend using a currency converter or checking the rates on PayPal to obtain an approx. cost in your country. Keep in mind most conversions shown on currency converters are showing the mid market rate. The rate you are offered when payment is made may differ to the "mid market rate" depending on the method of payment used. You can also select the currency from the top right hand side of this website, this will give you an estimated price. The price at the time of check out may differ slightly depending on the payment method being used.
Notes for incorrect pricing. If a product is mistakenly listed at an incorrect price, discounted incorrectly or not described or listed correctly, VANEM reserves the right to refuse or cancel orders placed for a product listed at the incorrect price, or for incorrect item listings. We also reserve the right to cancel orders which the total has been calculated incorrectly by us or by our website providers software. VANEM reserves the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged. If your credit card has already been charged or payment has been made via other means and your order is cancelled after payment, we will issue a credit to your credit card account, bank (or other payment method) in the amount of the incorrect price in a timely manner.
This will also apply to purchasers where an item has been over priced by mistake. We endeavor to work in a fair manner for our customers, so if we have over priced an item by mistake, we will inform you in a timely manner.
Discount pricing. From time to time we will have sales or offer reduced prices for clearance items or end of line items. This may be for over stocked, discontinued items or simply because we have a sale. Any returns made for sale items are pending acceptance of the return. We recommend checking our returns policy for details about returns of sale, discounted, discontinued, bargain items. If a discounted product is retuned for credit, the discounted sale price will be credited only. MRRP prices that are higher than the purchase sale price will not be applicable to any credit offered at any time for any reason.
MERCHABILITY & FITNESS FOR USE:
Building custom motorcycles requires a high level of skill. All work should be carried out by professional licensed technicians. Parts sold by VANEM are either specifically designed for certain models of motorcycles or for universal use on a broad range of suitable motorcycles. Many parts are primarily distributed in and for the Japanese market.
It is your own responsibility (the purchaser) to ensure that the parts being ordered by you are compatible with your intended use and will meet local laws where so required, including when used in the way you intend to install them. We will endeavor to answer all questions where possible regarding use.
Any warranties provided by VANEM do not apply to any parts other than the model the parts are intended for. VANEM disclaims all warranties, either express or implied, including implied warranties of merchantability or fitness for a particular purpose. VANEM makes no representation or warranty that parts sold by VANEM will be fit for any particular purpose for which you may be purchasing them for. No oral or written information or advice given by VANEM shall create a warranty of any kind.
OBSERVANCE OF LOCAL LAWS:
It is the purchaser’s responsibility to ensure compliance with local laws. The parts we sell are made for professional use, off road, vintage and show bikes and may require special installation procedure to fit and work correctly or may be affected by related components. VANEM makes no representation or warranty that VANEM parts comply with all applicable laws in your region, state, or country. In no event shall VANEM be held liable for any damages, including indirect, incidental, special, and consequential damages, whether in an action in contract or tort or based on a warranty, even if VANEM parts purchased by you do not comply with local laws in your region, state, or country.
Please contact your local authorities; engineering service providers or other professional service providers for further information or concerns that you may have prior to use or installation within your region. Product details and specifications can be supplied within reason, prior to sale where required.
EMISSION LAWS:
Some aftermarket parts sold here are used to modify your motorcycles emission control systems including but not limited to exhausts, exhaust systems, header pipes, slip on mufflers, fuel controllers, CDI units, racing CDI units, block-off plates, air filters, breather filters, carburetors etc. and are considered “Racing Parts”. Use of such products may be for closed-circuit & competition use only. By purchasing from vanem.com.au you acknowledge that "Racing Parts" are legal only for closed-circuit competition, racing, show, or display use ONLY and you agree not to use such products on a licensed street vehicle. VANEM does not install parts or service motorcycles, we cannot verify the correct usage of these aftermarket parts and cannot be held responsible for misuse. Building custom motorcycles requires a high level of skill and experience. All work should be carried out by professional licensed technicians. While we will strive to include notices on each products detail page, use may differ from country to country, and even from state to state. Therefore you acknowledge it is your responsibility to seek out information for products being used and comply with all applicable laws in your country, state and region.
See OBSERVANCE OF LOCAL LAWS notes above in this terms and condition statement.
BACK ORDERS:
Back orders are accepted for goods not held in stock or for stock insufficiencies and or variations of products we sell. However, these items may be classed as “Special order” or back ordered items.
All back orders and special orders will be cancelled if not shipped or receivable by us within 45 days of invoice unless advised otherwise by the purchaser, this is with exception to items that have a 90-day (OR LONGER) lead time. All lead times will be advised at time of ordering in the case of “special orders”, this will always be considered an estimate and may vary for reasons out of our control. Once a back order is placed and accepted by the purchaser, the back order cannot be cancelled for any reason and the customer will be responsible for payment of any balance owing in full on dispatch of the goods from the vendor.
NOTE: A deposit will generally be requested for all back orders and special orders prior to orders being placed with the vendor. There is no exception to this policy.
PAYMENTS:
Invoices will be quoted in Australian Dollars and will include GST for all orders within Australia. Orders placed by customers outside of Australia will be quoted prices without GST. We highly recommend you retain your tax invoice as proof of purchase. Payment procedure for general purchases direct on this website will be via the secure payment gateway. In regards to trade customers making B to B requests, using other payment methods, payments will not be processed or finalised until we have received all relevant information required for processing the details of your "trade" order". This includes a signed confirmation of the estimate (pro-forma invoice – where issued) as outlined in the trade ordering details.
Payments within Australia: We accept payment through our online store payment portal, Electronic Funds Transfer (bank deposit), BPAY or PayPal. To reduce operating costs for credit card payments (i.e., Visa, Master card etc.), we suggest using BPAY. Simply set up BPAY in your online banking, and then add us as a payee. Please contact us if you have any questions.
International orders: For all export orders, payments via our online store payment portal or telegraphic transfer / bank transfer are accepted for higher amounts, or for ease of use and lower amounts, international credit card payments can be made via PayPal to our verified business account. All export orders are GST exempt – (No GST is charged for exports). Customers outside of Australia *also see information> duties and taxes.
PAYMENT METHODS:
(a) BPAY/EFT
BPAY & EFT payments are easily processed for local transactions within Australia. Please note BPAY & EFT payments may take up to 2 working days to process, unless you are transferring funds via OSKO (which will clear quickly). BPAY will in most cases still take 24 to 36 hours to clear.
(b) Credit Cards
We accept Australian credit cards via this website, BPAY and PayPal for local transactions within Australia. For International trade customers using a credit card, please note payments are processed through the secure payment facilities (PayPal) only. Discuss at the time of the order being placed if you have concerns. The purchaser always has full control over the sensitive credit card details when using these methods.
(c) International bank transfers
Our bank details will be disclosed, to established international customers for larger orders, including account number, swift code, and branch identifiers for the purpose of paying international TT payments. Please note International bank transfers can take up to 5 days to clear. In some situations, bank transfer fees may be liable to the purchaser (generally 3% of the total amount be transferred).
Disclaimer:
Credit Card payments for international and local customers are processed through secure payment facilities BPAY (your own bank) or PayPal. We (VANEM) will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner nor for delays of payments. To prevent credit card or payment fraud your offer to purchase can only be accepted by us after it has passed our validation procedures including but not limited to payment in full being sighted and cleared prior to dispatching products. We retain discretion to cancel orders if our processes identify any attempt at fraud or for any other legitimate reason.
PAYMENT TERMS:
Customers must pay the price payable as indicated on your final tax invoice (prior to dispatch of goods). If a payment is not received by VANEM within 3 days where an order has been placed but not paid for (e.g., in the case of trade draft order) from the date that an order is invoiced, it may be cancelled in full at our discretion. Accounts that continue to dishonor invoiced orders will have their accounts cancelled.
The term fee means any fee or additional charge specified in this T&C doc or credit application and will form a part of a purchase contract. In some circumstances a “FEE" may be added to purchases where additional services have been requested. This may include an extra handling fees for fragile items or when a customer has requested a special delivery of particular goods, or if a customer has requested changes to orders that has already been processed, and for other reasons above and beyond normal terms of trade. At time of purchase, we will stipulate all additional fees for such requests. If a product is returned any related “FEE” to that purchase will not be returnable unless “WE" are at fault for the supplying an incorrect product or if we have not met requirements discussed for a special request.
LATE PAYMENT – (TRADE SALES) Customers who fail to pay on time will receive a first reminder, if no response is received and payment is not promptly made, we (VANEM) will cease to trade with you immediately until the outstanding balance is paid in full.
- Invoices past due date by seven (7) days will incur a $30 admin fee
- Invoices past due date by fourteen (14) days will incur an additional 10% penalty + the $30 admin fee on any outstanding balance.
If you cannot pay or manage your accounts in a timely manner, please seek another supplier.
We reserve the right to amend & update these payment terms. All updates to payments will be notified here within the terms of use.
INTERNATIONAL ORDERS, GST, TAXES AND DUTIES:
Please note that delivery of goods outside of Australia will not include any taxes such as GST, sales tax and or duties as imposed by your local government or any other non-Australian regulatory authority but may include fees and charges for customs clearance or special packaging where required on dispatch or packing of your order.
Please note you (the purchaser) may be liable for taxes and duties in your country on receipt of goods. The purchaser should anticipate VAT or other such payments applicable in your country. VANEM will not be held liable for any additional taxes or duties applied to export orders in your country. We cannot estimate or predict taxes in your country prior to the shipment being dispatched due to complex tax and import laws in various countries. Please check your local laws and regulations regarding importations prior to ordering if you have concerns.
Any order that is returned to VANEM due to unpaid taxes or duties will be the purchaser’s sole responsibility. We may decide to reject returned parcel that have brokerage payments due. If accepted on your instruction, we will only resend the parcel after delivery charges and administration fees are paid prior to re sending, this would include any incidental charges we occur regarding the return of your order if you failed to pay taxes and duties or take receipt of your order. If the shipment is in dispute and cannot be resent, a min 20% restocking fee will apply as well as all fees and related charges associated with the consignment’s delivery to the purchaser.
This may include full amounts for delivery changes and returns even if the delivery charges were discounted at time of quoting. There is no exception to this policy under any circumstance. VANEM retains all evidence and documentation of delivery charges and associated costs, if in dispute these will be provided.
SHIPPING & DELIVERY POLICY:
VANEM ships goods Australia wide and to other countries either from Australia or direct from Japan. If your order, or part thereof, cannot be shipped you will be notified promptly. Items purchased are generally shipped from our stock located in Artarmon, New South Wales Australia or direct from Japan (known as Japan direct ship or Drop ship). Our delivery partner within Australia and for export orders dispatched from Australia is Australia Post. Unless you are notified otherwise this is the method we will use - (dependent on items being purchased and size / weight of the order).
If your order is dispatched direct from Japan, we will determine the best method to dispatch your goods. This may include delivery via EMS (Japan Post) or shipment via DHL, UPS, Yamato, or FedEx courier. For larger sea freight consignments, details will be discussed at time of ordering or prior to packing.
*We do not accept requests for private couriers or customer’s preferred couriers for pickups under any circumstances.
Orders for all products in stock are generally dispatched within two business days (24-48 hours) where possible, our business hours are 9 to 4pm (Monday to Friday), this quoted time is from the time that a payment has been received in full. Exceptions to this may include but not be limited to orders placed on the weekends or Friday. Orders placed late Friday or on a weekend will still require adequate time for payments to clear and freight to be arranged. Delivery time is estimated to be between 2-10 business days or as notified at time of ordering. Extended lead times may apply due to your location, size of the order and packaging requirements etc. or delays in the postal / freight system that are out of our control. Any delays caused due to delivery issues will not be a reason to cancel or refund an order under any circumstance. VANEM will not be liable for loss of business due to delays of any kind.
Signature on delivery: All parcels will need to be signed for upon delivery. Under no circumstances will parcels be delivered without a signature on delivery from the receiver or without proof of dispatch unless notified otherwise. We also highly recommend extra cover (or insurance) where available to cover your purchase. *During COVID restrictions, there may now be circumstance where parcels being delivered may not require a signature due to social distancing reasons. These details can be found on the Australia Post website or as advised at time of ordering (where possible).
If you are not available when our delivery partner attempts a delivery, a card may be left advising you that your order will be available for you to collect from your local post office or depot. If no such arrangements can be made, we, or our delivery partner, will attempt to contact you to arrange an alternative delivery time. Any goods returned to VANEM as “undeliverable”, will only be returned to you after appropriate handling and delivery charges are paid.
SHIPPING RATES AND RESTRICATIONS:
Shipping and handling rates are calculated based upon your location and the size / weight of your order. Upon completion of your order the shipping cost will be displayed on your invoice and or quote. At times, goods that require special packing procedures, or are heavy and bulky items, may incur additional packing or freight charges to cover packaging and or our time to process. This may also be applicable to export orders that require special handling.
Some items are hazardous and shipping restrictions apply (for both Australian and International Orders). Should a shipping restriction apply, we will contact you to discuss how to handle your order. Alternatively, please contact our sales department, during business hours (weekdays), to discuss any such restriction or concerns
VANEM will not falsify any shipping documents or invoice documentation to facilitate shipment of hazardous goods. Also, we will not falsify, write down or alter pricing on tax invoices for international (or local) orders to avoid or lessen applicable taxes and or duties.
Drop Shipping: VANEM will not process or dispatch orders via “drop ship” to third parties under any circumstances unless discussed and arranged in full prior to ordering. In the rare case we accept an order in this fashion, the purchaser (you) will be liable in full for all shipping liabilities. In the instance a drop ship is sent outside of Australia (from Australia or Direct ship from Japan), the receiver of the goods is responsible for all delivery issues including but not limited to taxes and or duties applied at time of delivery to the end user (customer) if so applicable. In the case of any dispute, you the purchaser will be responsible to facilitate all resolutions. At all times we will of course help resolve any issues with shipping to the full extent that is possible and or reasonable.
SHORT DELIVERIES:
If you believe your order / consignment is short (missing products) at time of delivery, we the supplier (VANEM) must be advised within 2 business days of you receiving the goods. Any claims after this time may be dismissed if not disclosed in a prompt manner. In the case of parcel delivered damaged and missing products, it is the purchaser’s responsibility to notify the delivery services of the problem at the time of delivery.
Whilst we (VANEM) will make every reasonable effort to rectify the issue, you understand and agree in advance that it may require time to investigate and check our stock to determine if you believe the order is short. At all times we work from a packing list that is verified and doubled checked prior to shipping all goods. Orders may also be photographed at time of packing and date stamped for our records and reference prior to the order being sealed.
WARRANTY POLICY:
In the exceedingly rare case that you find a manufacturing fault when you receive your parts or products, please contact us prior to returning the item. Most products sold by VANEM will carry a 12-month warranty to the original purchaser of the product where they meet the conditions stipulated in our warranty policy. Please ask at the time of ordering for specific details about warranties as some parts are excluded from manufacturer's warranties. You can also check the warranty tab found at each products details page within the website. However, it is not written or implied that all parts carry warranty and we "VANEM" will not be liable for any costs beyond the products purchase price. This may include but not be limited to break downs, repairs by third parties, towing, loss of income or any other associated costs. The parts that carry warranties are warranted by the manufacturers so any replacement and or repair is generally at their discretion. VANEM will do everything possible to have an item considered for warranty, where appropriate, and will handle all dealings on your behalf. Any item that is found to be faulty must be returned to us to verify the issue before it will be processed for warranty. We may ask you for photographic proof prior to returning and to help speed up any warranty claim. If the product is found to have a manufacturing fault, we will return all costs incurred for the postage and replace the part as needed in a timely manner once granted by the manufacturer or as ruled by VANEM and once the originally purchased items has been returned for verification. We (VANEM) at our discretion will decide to 1, replace, 2, refund or 3, repair the product after verification of a fault.
VANEM will accept product returns for warranty and provide you with a refund, exchange, or repair where:
1) The product is clearly faulty or is not of acceptable quality; or
2) The product is not fit for its intended purpose; and
3) You can present your original sales receipt or other adequate proof of purchase.
VANEM has clear warranty terms and conditions. Before a warranty claim is considered, please see our full warranty policy, or contact us to discuss the process for obtaining warranty. In short, all goods returned for warranty must be returned to us (VANEM) for inspection and testing. Goods must only be returned for warranty with a warranty claim number and VANEM warranty form filled out in full. Goods showing signs of misuse, neglect or alteration may be void of warranty. All goods not installed by qualified licensed professionals may also be void of warranty. Goods used for race or closed-circuit use will not be covered under any circumstances.
Certain items will come with a VANEM serial number or decal to identify the parts origin, in the case goods are missing identifiers or you cannot be verified as the original purchaser of the goods, warranty may be void.
PRODUCTS USED FOR RACING: All warranties will be void for parts that are used for racing use, off-road or if the parts are installed on bikes other than the listed models in which they are intended.
SUITABILITY: Parts fit only applications listed with each item so if in doubt ask prior to purchase. We are not responsible for incorrect fitment if your bike is a mix of old and new model parts (e.g.: If you quote your bike is a 78 model and it is running 2005 import parts then that is your responsibility to know what bike you have and request parts correctly in the first instance) any result of incorrectly ordered and fitted parts in such a situation will be the owner’s responsibility. Parts that have been modified, altered, or changed in any way from how they were sold will also not be considered for warranty.
ELECTRICAL PARTS: Generally electrical parts are not returnable unless there is a clear fault on receipt of the part at the time of delivery (prior to fitment). If you are unsure about suitability of the part you wish to purchase, please ask us prior to sale and we can confirm the suitability and compatibility of the item for your application. Parts listed will work on models listed only. These parts rely on correct fitment by professional and experienced people. Electrical goods can be damaged by existing faults that have not been fixed prior to fitting. Please do your diagnostic work prior to fitting new parts not with the new parts - (Parts can be easily ruined by neglecting to fix faults).
EXHAUST SYSTEMS: Warranties do not cover damage caused by crashes, modification, exposure to corrosives such as cleaning products or deterioration caused by exposure to the elements or wear. The owner is responsible for all damage caused by poor installation, off-road use, accidents, use on race days and track days, neglect or when engines are incorrectly tuned. Warrantee is not available for bluing of chromed systems or for discoloring of stainless systems. It is a normal process that will happen with use. Manufacturer's warranties will apply when applicable to manufacturing faults. Exhaust warranty returns must have approval prior to return and have all hardware and documentation returned when making any claim. In general DAYTONA & POSH exhaust systems we offer will be covered by a 12-month warranty for normal private use.
NOTE: Incorrectly tuned engines that are causing excessive running temperatures and engines that have excessive vibration issues may void exhaust warranties. This is also applicable to systems fitted in an alternative manner to the recommended guides (e.g.: failing to use the correct exhaust hanger or dampers). Some exhausts rely on the engines being correctly tuned to make the most out of the new system. Taking measures to service and check the tune of your engine after modifications will ensure correct use and longevity of the product purchased. We highly recommend the state of tune be checked by a professional tuner when fitting any new exhaust system. This is to help avoid possible damage to your engine and new exhaust which can result by neglecting to have the carburetor settings adjusted. Always check and make needed adjustments when fitting exhausts and air filters. Use a reputable technician and have your engine dyno tuned when making modifications if possible, failing to do so can be costly and void warranty. If making a claim for an exhaust system we will ask for these tuning details, and the details of your service work that was done when fitting the new system.
WEAR AND TEAR ITEMS: We do not warrant (nor does the manufacturer) parts such as cables, bulbs, filters, brake component such as pads and rotors, engine and gear box components and rubber items. SR400/500 models and other bikes that are modified can have excessive vibration known to cause faults with frames, headlights and brackets, indicators, mirrors etc. when the engine is poorly tuned. Owners have a responsibility for these problems. For example, if you have removed the indicator mounting rubbers and fit indictors to a solid mount, excessive vibration may cause faults, this may also occur with mirrors and any other component that can be harmed by excessive vibrations due to poorly maintained or modified bikes / engines or off-road use. To the same extend use of products on the racetrack under harsh conditions will cause excessive wear. Please do your research prior to modifications being made and ensure correct fitment of parts is carried out in a safe and lawful manner. Failing to do so will result in warranties being void if proof of correct work cannot be verified.
ALLOY TANKS: All tanks should have extra care taken to avoid any rubbing, chaffing and wear by piping, frames and or harnesses which may cause faults. Tanks should always be mounted correctly on the rubber mountings as fitted to the bike when it left the factory or as supplied by the manufacturer of the tank. Making corrections and modifications by removal of such parts is at the owner’s own risk. Faults caused by excessive vibrations due to poorly maintained bikes and or poor fitment is also the owners responsibility. Any tanks incorrectly fitted will not be considered for warranty. Please check your tank for fitment and that the tank is not being damaged in anyway. We advise to do this on a regular basis to avoid any faults. Warranties will also be void for damaged caused by crashes, modification, exposure to corrosives such as cleaning products or deterioration caused by the elements or wear. The owner is responsible for all damage caused by poor installation, off road use, use on race days and track days. Please use care when maintaining your alloy tank to prolong its life. Also note, removal or smoothing down of welds may cause leaks and or premature fault to alloy tanks. Under no circumstances should you alter the weld or construction of the tank. VANEM will not be held liable for any costs associated with leaks or fault on tanks that have been painted. It is the customers responsibility to check the tank for faults prior to painting.
INCORRECTLY FITTED & NEGLEGTED PRODUCTS: or products where service intervals have not been adhered to and or cannot be shown to have been completed will not be considered for warranty. The correct operation of parts depends on installation procedures and maintenance schedules being followed. If the parts are not fitted by an experienced licensed technician and proof of installation or regular service intervals is not available, warranty may be void. Please care for your parts to maintain their longevity and to keep your bike and yourself safe!
The correct operation of parts always depends on installation procedures being followed so do it right the first time and enjoy years of safe riding, always do regular maintenance, and check safe operation on a regular basis!
RETURNS AND REFUNDS:
See our returns and refunds page for specific details about returns.
PRIVACY:
VANEM are committed to respecting your privacy and take care when handling personal information. We ask our customers to respect the material provided to you as our customer (technical details, translations of instructions etc.) which may be subject to copyright and should not be provided by you to others. Please refer people to us rather than reposting information provided by us.
Personal and business information is collected so we can process your order in a timely manner and deliver goods directly to you. Information collected may also be used to improve our services and products. The information we collect is your name (or for trade customers, trading, and legal business name), address, telephone number, and payment information as well as relevant email details required to complete transactions or correspondence. The information we collect from you will not be shared with or sold to other organisation for commercial gain or for any other reasons, and it will not intentionally be passed onto any third parties under any circumstances “unless” ordered to do so by law. Our privacy policy may be updated or changed without notice at any time. For our current and full privacy policy always refer to the details within our dedicated privacy page here at this website (VANEM PRIVACY POLICY). The privacy policy tab can be found at the top of each page and at the footer of the website pages.
ACCESSIBILITY:
VANEM is committed to making our website usable by all people by trying to meet or exceed the requirements for web content accessibility guidelines through our website service provider. The use of certain colours my make certain elements difficult to use (such as logo's, and image contrast specification) however we will where possible make efforts to implement the relevant improvements to meet all guidelines over time. If you need assistance using any part of this website or have specific questions or concerns about the accessibility of this site, please let us know by contacting us via the contact’s page.
If you do encounter an accessibility issue, please let us know the web page, or images where you encountered the problem, and we will attempt to make all reasonable efforts to make that page accessible.